FAQ

What payment options do you offer?
We offer a range of secure payment options, including American Express, Visa, Mastercard, PayPal, Google Pay, Shop Pay, and UnionPay.

How long does it take to process and ship my order?
We process orders within 1 to 3 business days (Monday to Friday). Once dispatched, delivery within Australia generally takes an estimated 4 to 6 business days.

How do I start the return process?
To initiate a return, email us at info@aussiemel.com with your order details and reason for return. We will guide you through the next steps.

Are there any restocking fees for returns?
No, we do not charge restocking fees. You will be refunded in full once your return is processed and approved.

What should I do if I want to return my order outside the return period?
Returns must be initiated within 30 days of delivery. After 30 days, we are unable to accept returns.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (AEST)

Email: info@aussiemel.com
Phone Number: +61485987158
Contact Form: Click Here

Business Information
Aussie Mel is operated by ECOMARI LIMITED, a company registered in Hong Kong.

Company ID: 78080642
DUNS Number: 765349398

Address:
Unit 2A, 17/F
Glenealy Tower
No. 1 Glenealy, Central