FAQ

What payment options do you offer?
We offer a range of secure payment options, including American Express, Visa, Mastercard, Apple Pay, Google Pay, Shop Pay.

What is the typical timeframe for processing and dispatching my order?
We process orders within 0-3 business days (Monday to Friday). Once dispatched, delivery within Australia generally takes an estimated 4-6 business days (Monday to Friday).

How do I start the return process?
To initiate a return, email us at info@aussiemel.com with your order details and reason for return. We will guide you through the next steps.

Are there any fees for returning items?
No, we don’t charge any fees for returns. Once we have received and assessed your returned item, the refund will be issued in full.

Can I return an order after the 30-day period?
All returns need to be initiated no later than 30 days after your order has been delivered. Unfortunately, we cannot process returns submitted beyond this timeframe.

Contact Information

Email: info@aussiemel.com

Phone Number: +61480848049

Contact Form: Click Here

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (AEST)