If your order isn't quite right, we're here to help. Below is a summary of how returns, exchanges, and refunds are handled for orders shipped within Australia.
Quick Facts
- Return Window: 30 days from delivery
- Restocking Fee: None
- Refund Timeline: Up to 7 business days after receipt
- Return Shipping: Paid by the customer
- This policy is subject to our Terms of Service.
Return Conditions
Items may be returned within 30 days of the delivery date. To initiate a return, please reach out to us at info@aussiemel.com. Items must be in their original condition—unused, unworn, and in original packaging with all tags attached. Returns requested beyond 30 days from delivery cannot be accepted.
Note: Return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your returned item, a refund will be issued to your original payment method. Refunds are typically processed within 7 business days. No restocking fees apply.
Need an Exchange?
If you’d like to exchange an item for another, please email info@aussiemel.com. We’ll provide guidance on how to proceed with your request.
Order Cancellation
If you need to cancel your order, contact us at info@aussiemel.com as soon as possible. Please note that cancellations may not be possible once the order is in processing.
Damaged or Incorrect Items
Received something damaged or not what you ordered? We apologies for the inconvenience. Send a clear photo of the issue to info@aussiemel.com, and we’ll arrange a suitable resolution.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (AEST)
Email: info@aussiemel.com
Phone Number: +61485987158
Contact Form: Click Here
Business Information
Aussie Mel is operated by ECOMARI LIMITED, a company registered in Hong Kong.
Company ID: 78080642
DUNS Number: 765349398
Address:
Unit 2A, 17/F
Glenealy Tower
No. 1 Glenealy, Central