Return and Refund Policy
Key Policy Details
Return Period: 30 days
Restocking Fee: None
Refund Processing: Up to 7 days
Return Costs: Customer is responsible for return postage
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Exchanges: Accepted within policy guidelines
All returns are governed by our Terms of Service.
Return Eligibility
All returns should be initiated within 30 days of receiving your order. Products must be returned in their original state, unused, unworn, and with all tags intact. Returns requested after this period cannot be accepted.
How to Return an Item
To begin a return, please contact us at info@aussiemel.com with your order number and the reason for the return. All returns require prior approval. Once approved, we will provide you with clear instructions for returning your item.
Refunds
Refunds will be processed to the original payment method following inspection of the returned items. Please allow up to 7 days for processing. No restocking fee applies.
Exchanges
Exchanges are accepted within 30 days for items that remain new and unused. To request an exchange, please email us your order number along with details of the item you wish to exchange.
Order Cancellations
If you need to cancel an order, contact us immediately at info@aussiemel.com. Once processing has commenced, the standard return procedure will apply.
Damaged or Wrong Items
If your order arrives damaged or contains the wrong item, please provide clear photographs and email them to info@aussiemel.com. We will promptly organise a replacement or correction.
Contact Information
Email: info@aussiemel.com
Phone: +61480848049
Contact Form: Click Here
Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM (AEST)