Return and Refund Policy
Key Policy Points
Return Period: 30 days
No Restocking Fee: no restocking fee applies
Refund Processing: 7 days
Return Costs: return costs are borne by the customer
Exchanges: we accept exchanges.
All returns are subject to our Terms of Service
Return Eligibility
Items must be returned within 30 days of delivery. Products must be unused, unworn, and returned in their original packaging with all tags attached. Return requests after cannot be accepted.
How to Return an Item
Contact us at info@aussiemel.com with your order number and reason for return. Returns must be pre-approved. Once approved, you will receive detailed return instructions.
Refunds
Refunds are issued to the original payment method after inspection. Processing may take up to 7 days from approval. no restocking fee applies
Exchanges:
Exchanges are accepted within 30 days for new and unused items. Email us with your order number and the item you wish to exchange.
Order Cancellations
Contact us immediately at info@aussiemel.com to cancel. Once processing has begun, the standard return process applies.
Damaged Items
Send clear photos of damages or incorrect items to info@aussiemel.com. We will promptly arrange a replacement or correction.
Contact
Questions or concerns? We are here to help with professional and friendly support.
Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM (AEST)
Email: info@aussiemel.com
Phone: +61480848049
Business Information
Aussie Mel is operated by ECOMARI LIMITED, a company registered in Hong Kong.
Company Number: 78080642
DUNS Number: 765349398
Address:
Unit 2A, 17/F
Glenealy Tower
No. 1 Glenealy, Central